Shipping & Delivery
We ship Worldwide and domestically within the United States and Canada. Our free shipping offers only apply to orders placed within the continental USA unless otherwise noted. We offer same-day shipping on most Kona branded items and are usually able to ship UPS orders placed by 10:00am Eastern Standard Time the same day. Orders shipped via U.S. Postal Service may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there's an issue with your order, we'll notify you via email within 48 business hours when possible.
Please note that some 3rd party vendor items can take 2-5 weeks to receive. These items will be clearly marked.
No-Hassle Return Policy
To qualify for a full refund, merchandise must be in new or like-new condition, must contain all the original accessories and be returned unopened in the original packaging. We will promptly credit your account upon receipt of your return. Products that are found to be defective will be replaced by the Kona BBQ Store at no charge. Again, we will cover all costs to replace a defective item.