Kona wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return. No questions asked.
Here's how it works:✅ Contact our customer service team by emailing firstname.lastname@example.org, or alternatively by texting or calling 1-800-979-3224, Monday- Friday, 9am – 5pm ET. We will provide you with instructions on whether to return the item or if a picture of the product is sufficient. The return address to ship the product back to us is Kona Returns, 118 Sleepy Hollow Dr #4, Middletown, DE 19709. We really make it simple and as easy as possible.
✅ Return the unused portion of your product (or provide the requested images), the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up). We must receive the return within 60 days from the date you originally purchased the item, for the refund to be valid.
✅ It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bag(s) within 60 days from the date you originally purchased the item, for the refund to be valid.
✅ The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
✅ It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account(debit card).
Shipping & Delivery
We ship Worldwide and domestically within the United States. Our free shipping offers only apply to orders placed within the continental USA unless otherwise noted. We offer same-day shipping on most Kona branded items and are usually able to ship UPS orders placed by 12:00 pm Eastern Standard Time the same day. Orders shipped via U.S. Postal Service may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there's an issue with your order, we'll notify you via email within 48 hours when possible.
Please note that some 3rd party vendor items can take 2-5 weeks to receive. These items will be clearly marked.
Privacy & Security
120% Service Guarantee
This guarantee backs the customer service you receive (shipping times, communication, ordering experience, etc). Due to the large number of products offered and the need to follow correct installation procedures, this guarantee applies to the service offered during your purchase, not to the performance of your equipment. Refund credits in excess of the original purchase price are limited to $15 per customer.