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Shipping & Delivery
We offer same-day shipping on most Kona items ordered using USPS shipping by 3:00pm Eastern Standard Time and are usually able to ship UPS orders placed by 10:00am Eastern Standard Time.
During peak periods please allow an additional 24-48 hours for handling. Items that take longer to ship will be clearly marked on the product detail page.
We ship Worldwide and domestically within the United States and Canada.
Our free shipping offers only apply to orders placed within the continental USA unless otherwise noted.
Orders shipped via U.S. Postal Service may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there's an issue with your order, we'll notify you via email within 48 business hours when possible.
We have multiple warehouses and can't provide exact transit times via Standard Shipping, as products ship from multiple locations based on availability. We do, however, offer expedited shipping options at checkout that guarantee delivery times for time-sensitive orders.
Shipping charges vary by product.
Due to the expense of shipping large items, some orders may not qualify for expedited shipping options such as second- or third-day delivery.
To see if faster expedited shipping options are available for your order, please use the shipping calculator found at the bottom of the shopping cart page or proceed through the checkout process where all available shipping options are listed.
No-Hassle Return Policy
To qualify for a full refund, merchandise must be in new or like-new condition, must contain all the original accessories and be returned unopened in the original packaging. We will promptly credit your account upon receipt of your return. Products that are found to be defective will be replaced by the Kona BBQ Store at no charge. Again, we will cover all costs to replace a defective item.