No-Hassle Return Policy
Returns with the Kona BBQ Store are fast and hassle-free. You can return products within 45 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we make a mistake. To return a product, please contact us first to receive a unique RA number and return shipping information.
To qualify for a full refund, merchandise must be in new or like-new condition, must contain all the original accessories and be returned unopened in the original packaging. We will promptly credit your account upon receipt of your return. Products that are damaged or found to be defective will be replaced by the Kona BBQ Store at no charge. Again, we will cover all costs to replace a defective item.