Warranty Replacement

$ 5.95

Aloha, we are here to help!  For US warranty replacements, be sure to complete the Two (2) Required steps below. International Orders please contact us.

Step 1: Complete the "Kona After Order Support Form." Be sure to attach pictures and complete all required areas. Click the "Submit" button at the end of the form. Then complete STEP 2 below.

Step 2: Purchase the shipping...

Info

Aloha, we are here to help!  For US warranty replacements, be sure to complete the Two (2) Required steps below. International Orders please contact us.

Step 1: Complete the "Kona After Order Support Form." Be sure to attach pictures and complete all required areas. Click the "Submit" button at the end of the form. Then complete STEP 2 below.

Step 2: Purchase the shipping charges here by clicking the RED "Add to Cart" button and completing the purchase of shipping charges.

Thank You! 

Looking To Register For Your Free Limited Warranty? Click Here...

 


Shipping

Shipping & Delivery

We offer same-day shipping on most Kona items ordered using USPS shipping by 3:00pm Eastern Standard Time and are usually able to ship UPS orders placed by 10:00am Eastern Standard Time.

During peak periods please allow an additional 24-48 hours for handling. Items that take longer to ship will be clearly marked on the product detail page.

We ship Worldwide and domestically within the United States and Canada.

Our free shipping offers only apply to orders placed within the continental USA unless otherwise noted.

Orders shipped via U.S. Postal Service may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there's an issue with your order, we'll notify you via email within 48 business hours when possible. 

We have multiple warehouses and can't provide exact transit times via Standard Shipping, as products ship from multiple locations based on availability. We do, however, offer expedited shipping options at checkout that guarantee delivery times for time-sensitive orders.

Shipping charges vary by product.

Due to the expense of shipping large items, some orders may not qualify for expedited shipping options such as second- or third-day delivery.

To see if faster expedited shipping options are available for your order, please use the shipping calculator found at the bottom of the shopping cart page or proceed through the checkout process where all available shipping options are listed.

Return Policy

No-Hassle Return Policy

Returns with the Kona BBQ Store are fast and hassle-free. You can return products within 60 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we make a mistake. To return a product, please contact us first to receive a unique RA number and return shipping information.

To qualify for a full refund, merchandise must be in new or like-new condition, must contain all the original accessories and be returned unopened in the original packaging. We will promptly credit your account upon receipt of your return. Products that are found to be defective will be replaced by the Kona BBQ Store at no charge. Again, we will cover all costs to replace a defective item.

Customer Reviews View on Amazon Write a Review
 

  out of 5 stars


5 star
 
4 star
 
3 star
 
2 star
 
1 star
 


Customer Reviews View on Amazon Write a Review
 

  out of 5 stars


5 star
 
4 star
 
3 star
 
2 star
 
1 star
 


Customer Reviews View on Amazon Write a Review
 

  out of 5 stars


5 star
 
4 star
 
3 star
 
2 star
 
1 star
 

Customer Reviews
4.8 Based on 9 Reviews
5 ?
78% 
7
4 ?
22% 
2
3 ?
0% 
0
2 ?
0% 
0
1 ?
0% 
0
Customer Photos
Write a Review

Thank you for submitting a review!

Your input is very much appreciated. Share it with your friends so they can enjoy it too!

Filter Reviews:
KF
07/09/2021
Kevin F.
United States United States

Fast & Easy Replacement

I love my Kona grill mats, they really help lock in the flavor. Grilling with Kona grill mats allows your food to cook in it's own juices. Cooking fish on the grill is so easy now, I don't have to use tinfoil which falls apart anyway, my Kona grill mats keep it in one piece.

A Kona BBQ Store Customer
RC
11/15/2020
Robert C.
United States United States

Excellent Service

Enjoyed using the mat but had an issue with warping. Contacted Kona for a replacement. Paid the $5 shipping fee and received the replacement very quickly. Very satisfied!

Kona BBQ Store Warranty Replacement Review
TR
08/07/2020
Teri R.
United States United States

Best customer service - just amazing!!!!!

Sharyn is your customer service is amazing. Thank You Sharyn

A
07/31/2020
Anonymous
United States United States

Warranty Replace of Kona Grill Mats

The overall experience was great. I thought it would be a nightmare navigating Amazon to get a warranty replacement, but the said to contact you, I did, you replied immediately with the replacement instructions. I followed the instructions and got the new mats a few days later! Too easy! Thank you so much for your wonderful help and standing behind your product. We love you grill mats and have told many friends. They love them too!

LH
07/18/2020
Linh H.
United States United States

Love it

I can not imagine grilling without it now.